For customer service inquiries only, please email contact@sp-ll.com and we aim to respond within 48 hours.

SPLL is currently only sold exclusively online at www.sp-ll.com

Please subscribe and sign up to the SPLL community, in order to get updates and news on latest drops and collections.

Once your order is ready to be shipped you will receive an email notification with your tracking number. Please allow 1-3 days for processing on all orders.

Yes, we offer standard and express shipping options to most countries via USPS & PARCEL FORCE.

DOMESTIC RATES (UK)

STANDARD (3 to 5 business days): £6 and up based on weight.

PRIORITY (1 to 3 business days): £10 and up based on weight

INTERNATIONAL RATES

Rates are calculated by carrier based on destination and weight. The customer is responsible for all customs and duty charges.

International orders are subjected to clear customs. Depending upon volumes at customs, delays may occur. If you track your item online and the status shows it is with customs, please note we cannot intervene, but will be delivered by the carrier promptly upon release.
Please if there are any concerns please contact us.

SPLL is not liable to pay for customer's international import fees.

Currently all sales are final.  Thank you for your understanding.

In the unlikely event that a product arrives damaged, or if an item is missing from your order, we will only send replacements if the customer contacts us via email within 48 hours of the package being marked as delivered. Customer MUST include photos of the damaged product.

In the unlikely event that a package arrives and a product from your order is missing, we will only send replacements for the missing product if the item is available and the customer contacts us via email within 48 hours of the package being marked as delivered.

Sorry, we can’t make any promises, but we’ll give it our best try. Email us ASAP at contact@sp-ll.com for any changes regarding size, color, style, shipping address, or order cancellation.

We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route offers a few options to improve the post-purchase experience.

Route Protect is premium package protection for your online orders. When you add Route Protect at checkout, you can easily file issues for lost, stolen, or damaged packages in the unfortunate case that they arise. Purchased Route Protect and need to file a shipping issue? File here: https://claims.route.com

When you add Route Protect at checkout, you can easily file issues for lost, stolen, or damaged packages in the unfortunate case that they arise. Route Protect is premium package protection for your online orders. Purchased Route Protect and need to file a shipping issue? File here: https://claims.route.com

We are not responsible for lost, stolen or damaged packages unless Route Protect was purchased at checkout.

Route’s terms and conditions are listed here: https://route.com/terms-and-conditions/.